Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Vendors on GURAZON choose their own shipping carriers and methods. At checkout, you will see the specific shipping options (such as standard, expedited, or economy) and prices set by the individual seller for your location and items.
Do You Ship Internationally?
Yes! Many of our independent sellers offer international shipping. Availability and cost depend entirely on the individual vendor's policies. You can check if a seller ships to your country on their shop's homepage or during the checkout process.
How Long Will It Take To Get My Package?
Delivery times vary based on the seller's processing time, your location, and the shipping method you select. Each product listing includes the seller's stated "processing time," and an estimated delivery range will be provided at checkout. You can track your order from your "Purchases" page once the seller provides a tracking number.
PAYMENT
What Payment Methods Are Accepted?
GURAZON supports secure payments through various methods, including major credit/debit cards (Visa, Mastercard, American Express) and digital wallets like PayPal. The exact options available may vary slightly depending on your region.
Is Buying On-Line Safe?
Absolutely. Your security is our priority. All transactions on GURAZON are encrypted using industry-standard SSL technology. We do not store your full payment card details on our servers. Additionally, our Buyer Protection program helps ensure you receive your items as described.
Order & Retunrs
How do I place an Order?
Browse and add items to your cart.
Proceed to checkout, where you'll review your order, select a shipping address, and choose a payment method.
Confirm your purchase! You'll receive an order confirmation email with all the details.
How Can I Cancel Or Change My Order?
If you need to cancel or modify an order, please contact the seller directly through your order details page as quickly as possible. Sellers have their own processing timelines, so changes are only possible if the seller hasn't yet shipped the item.
Do I need an account to place an order?
Yes, creating a free GURAZON account is required to place an order. This allows you to track your purchases, contact sellers, and manage your details securely. You can create an account during the checkout process.
How Do I Track My Order?
Once your order ships, the seller will mark it as shipped and may add a tracking number. You can view the status and any tracking information by going to "Your Account" > "Purchases & Reviews." You will also receive email notifications for major status updates.
How Can I Return a Product?
Returns are handled according to each seller's individual policy, which you can find on their shop's homepage. If an item arrives damaged or is not as described, please contact the seller within 7 days of delivery to initiate a return or exchange under our Buyer Protection guidelines.